Securing the equipment
Selection of the right carrier is critical to the success of every load. To that end each Bear employee thoroughly qualifies a carrier prior to tendering the load to the carrier.Once all information has been properly verified, we send a binding rate confirmation to the carrier specifying the load’s requirements to reduce any misunderstanding. This confirmation must be signed and returned to us prior to the carrier’s driver being dispatched.
The qualification process includes:
- Verifying the proper equipment with the carrier
- Verifying pickup and delivery times to ensure the ability to meet those obligations
- Checking the Safersys.org website for active operating authority
- Checking our database for service failures for the proposed carrier
- Our system automatically verifies that the required insurance coverage and supplemental certificates are in place to meet the specific needs of your load
Any out of date documentation is updated prior to completing the booking process. Furthermore, carriers that receive three service failure notices in a twelve-month period are removed from the Bear system. We log service failures for situations such as missed pickups, late deliveries, last minute fall off, repeated equipment failures, or other service-related issues, which might negatively affect the shipment.
Dispatch
Each driver is required to contact Bear for dispatch. We verify that the driver has the sufficient time and equipment to meet all the requirements for the load. We provide the driver with all the necessary information to pick up the load, including but not limited to directions to loading facilities and pickup numbers.Once the driver is loaded at the shipper, he/she must call in to Bear to verify that there were no problems with the process and confirm the receipt of the correct bills, product, etc. They are also provided with 24-hour emergency telephone numbers with which they may contact the Logistics Account Manager or Expediter in the event that there is a problem with the load in transit.
Check Call
Communication is the key, and drivers are required to check with Bear no later than 10:00 AM Central Standard Time each day so we may monitor the progress of the load. In the event that there are any issues, the Logistics Account Managers proactively respond and notify the customer if the issue will result in a delay of delivery.
